Employee Support Services

CAL FIRE Employee Support Services

The EAP 24-Hour Contact Phone Number is 866-327-4762

The ESS Employee Help Line number is        916-445-4337

The mission of the Employee Support Services (ESS) program is to support the
emotional well-being and mental health of CAL FIRE employees and their
families, especially during times of crisis or loss. This program is designed to
empower individuals to live a healthy lifestyle, and provide for a safer work

It is the policy of the Department to provide access to the programs of ESS for all
CAL FIRE employees and their family members. The following links are a list of the
ESS programs available:
 Employee Assistance Program (EAP) (Policy Section 1861)
 Peer Support Program (PSP) (Policy Section 1862)
 Substance Abuse Assistance Program (SAAP) (Policy Section 1084)
 Chaplain Use Guidelines (Policy Section 1864)
 Critical Incident Stress Management (CISM) (Policy Section 1865)

You and your eligible dependents have access to a statewide Employee Assistance Program (EAP). The EAP provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns. The EAP is an assessment, short-term counseling and referral service designed to help you and your family manage everyday concerns.

EAP Homepage

The EAP 24-Hour Contact Phone Number is 866-327-4762

ESS Employee Help Line

You will receive personal attention from staff members who are highly trained in peer support. Confidentiality is a core value of all services provided.

Employee Support Services is structured to augment and not replace the Employee Assistance Program (EAP). Pick up the phone and you will receive assistance for yourself or someone you are concerned about.

This Help Line is available for CAL FIRE employees and their family members to receive emotional first aid as well as tangible support through times of personal or professional crisis.

The ESS Employee Help Line number is 916-445-4337

Other useful links